A few months after moving into my new flat, most of my furniture have been excellent buys, such as the Castlery Tana Sofa that sits in my living room. However, my most disappointing purchase yet has to be the Seattle Queen Bed by Nook & Cranny.
We visited their showroom to see the bed, and it looked and felt good, with colors that matched our wooden palette, so we bought it. However, we would later find out that the extremely unprofessional installation would spoil this nice bed.
On the installation date, the delivery workers were late: I even called them and they told me they were on the way to me, only for me to wait another 2 hours, even on a sunny traffic-jam free day. By then, I think my bed was probably their last delivery of the day, or they were behind schedule, because they were extremely rushed. There were two delivery workers: the young man was nicer and took the time to explain the intricacies of the bed, though when he told me that “if the bed frame slants (like a parallelogram), just push it back”, it really didn’t inspire any confidence in me. However, the other old guy picked up the different pieces of wood that made up the bed, and proceeded to drill the wooden planks into the bed. He did extremely hastily with a power screwdriver, and with a utterly black face like he couldn’t stand being here any second longer. Thud, thud, thud. Each plank went in without any precision, and the entire bed was in fact slightly slanted when he screwed each plank in. I told him to stop so I could straighten the bed – he ignored me. Hence, in less than a minute, the bed was assembled and the workers hastily told me to sign a delivery slip and left.
Oh, how I regret signing it without checking the bed. In any case, my mattress hadn’t come yet, so I couldn’t really test it. However, once my mattress came, I came to realize that the poorly screwed bed slats were a huge problem. When I lay on my mattress the entire bed was squeaky. So I took the mattress off and took a look at the wooden slats. They were all not even aligned properly – no wonder my bed could become slanted! The wooden slats were not flushed to the edge of the bed – see the horrendous picture below:
What’s worse, because the unprofessional older worker (sorry, not discriminating against older workers but just trying to differentiate between the two workers) used power screwdriver and didn’t drill hard enough into the wood, I only now realized that some of the wooden slats were LOOSE – you could literally lift them up with your finger even though it’s supposed to be screwed down. It’s because when you use a power screwdriver incorrectly AND you don’t use a rubber adapter, the screw just continues to turn at the end of the track and utterly destroys the track. Nothing I can do to fix it now. Furthermore, the screws on the slats don’t fit nicely into any hole in the sideboard, they’re just drilled directly into the wood, which means that if I ever wanted to move and unscrewed the slats, I would probably not be able to screw the slats back because the screw track would probably be destroyed when I remove the screw. See what I mean in the video below:
I wished I hadn’t signed that delivery slip. Furthermore, since I had to wait for my mattress to come, it’s past 30 days to use the “Lemon Law” in Singapore to return this. I’ll try to reach out to Nook and Cranny, but I don’t have high hopes.
In the meantime, my recommendation to everyone is NOT to buy Nook & Cranny beds until their workers can install them professionally.